Manage your plan and billing

The plan belongs to the space, not to a person. Everyone in the space gets the same features and shares the same limits, and nobody else needs to pay anything.

Only the space owner can manage the plan and billing. Other members don't see the Subscription tab at all. If the person who pays is leaving the band, hand the space over first: the subscription goes with it.

Find your plan

1. Click the space name at the top of the sidebar and open Space settings.
2. Open the Subscription tab.

Here you see the current plan, when it renews, and a Usage card with your members, songs and stem splits this month against the plan's limits.

In the app, Space settings has a Subscription screen that shows the plan and usage. Plans and billing are managed on the web.

Upgrade from Starter

1. On the Subscription tab, choose Monthly or Yearly.
2. Pick Gig or Stage.
3. Click Continue to checkout and pay. The space moves to the new plan as soon as the payment goes through.

Compare what each plan includes on the pricing page.

Choose who gets the receipts

On a paid plan, the Billing details card has a Billing email. Receipts and payment emails go to this address. Type a new one and click Save changes in the bar at the bottom. A shared band mailbox works well, since it doesn't change when the band does.

Payment details and invoices

On a paid plan, click Manage Billing. The billing portal opens in a new tab.

Cancel or resume

1. Click Cancel Subscription and confirm.

Nothing changes straight away. The space keeps its plan until the end of the period you have paid for, and the tab shows Cancels at period end with the date under Access until. After that, the space drops back to Starter.

Changed your mind? Click Resume Subscription any time before that date and the plan carries on as normal.

When a payment fails

If a renewal payment is declined, or the bank asks you to confirm it, the space keeps its plan while the payment is retried over the following days. Meanwhile:

• The Subscription tab shows a Payment failed banner, and the plan is marked Past Due.
• The billing email gets a message when it first fails, a reminder partway through the retries, and a last one before they run out. Each one says how much is owed.

To fix it, click Pay the failed invoice on the Subscription tab, update the card and pay. The space is back to normal as soon as the payment goes through.

If the retries run out without a payment, the subscription ends and the space drops to Starter. You can upgrade again from the Subscription tab at any time.

Troubleshooting

• No Subscription tab: you are not the owner of this space. Ask the owner to make the change.
• Could not open billing portal: try again in a moment. If it keeps happening, reload the page.